Before sending your parcels out to our delivery partners, we will do a quality check on each product ordered by you.
Kindly note that if you have received a defective/wrong item, do send us a DM on Instagram and email with images of the defective/wrong item.
However, if any of our products have manufacturing flaws, you have the option to swap or refund your purchase, according to the guidelines listed below:
- We only accept exchange requests within 48 hours of receiving any orders for us to solve your issues. Kindly notify us in writing with a photo of the defective item.
- Bring the item(s) you want to return to us to the nearest post office to return it to us. The products must be in their original packaging, which includes a drawstring pouch and a box.
- It will take at least 5-7 working days to prepare and refund you.
Once the returned product is received by us, it will be checked. If the product contains any defect, you have the option for a refund or replacement with a product of the same item.
- If the damaged item you purchased is no longer available, you may substitute a new item of equal or lesser value.
- Defects do not include wear and tear, damage caused by incorrect use after we have shipped our products to you.
- Every piece of is handcrafted and each product will be different and will not have two of the same design.
- You agree that the images on the website and our social media do not necessarily represent the product you will receive, as the product may have various textures, differ somewhat in shape/size, colour, and flower shapes.
*Due to manual measurement, please allow a 1-2 cm difference for our jewellery.
Note: After we have received and approved your return request, we will handle the correct orders and refund/replace them within the next 7 to 10 working days. Costs of delivering the parcel will be borne by us.
If you have any additional questions or problems, please do not hesitate to write us on Instagram DM and email We will do our best in assisting you in this matter.
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